Save one contact on your phone. Next time North East Link works disrupts you, dictate it as a text. Our AI drafts the formal complaint and every follow-up reply — you review, edit or approve, and we deal with NEL until you're satisfied.
Tap "Save the contact" — your phone opens the contact card pre-filled with the name and number. Standard SMS rates apply.
Setup
Tap Save the contact and your phone opens a pre-filled card for North East Link Complaints on +61 468 043 967. Hit Done to add it.
North East Link
Complaints
mobile
+61 468 043 967
Hold the home or side button (or "Hey Siri") and say: "Text North East Link Complaints", then describe the problem in your own words — where, when, what's happening, how loud, how bad.
Listening…
"Text North East Link Complaints. There are jackhammers going at Greensborough Highway, it's eleven pm and we can't sleep."
Your phone reads the message back. Say "send" or tap the send button. That's it — your part is done.
To: North East Link Complaints
Within a few seconds you'll get an SMS back with a reference code like #K7H2QX and a link to the complaint we've drafted for you. Read it, edit anything, then approve — nothing goes to NEL until you say so. Same again for every reply NEL sends: the AI drafts a response and asks you to approve it.
From: NEL Complaints
after you approve
Say it like this
"Trucks reversing on Watsonia Road since 5am — beeping is constant."
"Cracked footpath outside number 42, my mum tripped on it yesterday."
"Dust from the tunnel site is covering every car on our street."
Our AI cleans up the text, gauges severity, and writes the formal complaint in your tone — then hands it back to you to review, edit or approve. Once approved, we find the best resolutions and keep negotiating with NEL, drafting each reply for your approval, until you're satisfied.
Behind the scenes
Your voice note becomes a structured complaint with date, time, location and severity (1–5) — shown to you as a draft you can edit or approve before anything is sent.
On approval we email it straight to NEL's complaints inbox and log the timestamp against your reference code. Prefer hands-off? Switch a conversation to automatic and we'll send on your behalf.
Anonymous by default. If you sign up later with the same mobile, every past report is linked to your account automatically. You can also view NEL communications and responses in our Portal.
When NEL replies, the AI reads it and drafts your response for approval. Each morning it also reviews your full history and anything waiting on you, then texts you what needs approving or the next step — monitor, follow up, or escalate. Between 9pm and 7am we hold texts until 9am, and only SMS when there's something worth telling you.
FAQ
Save the contact now — so next time something happens, it's one press away.